Reservation & Cancellation Policy at sên

To maximize your sên Spa experience, we would like to remind Members to call ahead and if you can't get a slot, please leave your name with the receptionist who will then add you to the waitlist. If you're unable to make it for your appointment, please call sên 48 hours in advance to avoid the 100% charge.
 
Reservations
Calling in advance is always wise when booking at sên especially during peak period as well as festive seasons. You could make your reservations via phone, email  or in person. If you cannot obtain an appointment at sên, please leave your name with the receptionist and we will add it to the wait list. It is frequent that Members cancel along the way. Once that happens, we will call the next person on the list.
 
Standing Appointments
For frequent users who would like to book their favorite therapist on a regular basis at the same time each week, we have standing appointments available as well. This will ensure that your services will be there for you when you are come.
 
Cancellation Policy
Your treatment and your provider’s time are reserved specifically for you. Therefore, a 48-hour advance notice is appreciated should you need to change, cancel or reschedule your appointment. Late notifications and ‘no call, no shows’ will be charged at full treatment price.

sên performs approximately 150 services daily however we also experience a fair amount of cancellation. On average, we have 15% cancellations on any given day. This is costly to The Club as we have pay the part timers even when no service is rendered. We would like to remind Members that you have to cancel at least 48 hours prior to your appointment as anything less than that is subjected to a 50% charge of your services. 'No shows' or cancellations on the day itself will be subjected to 100% charge. This is to prevent loss of revenue for both The Club and therapists.
 
Per Bylaw
15.3.3 Cancellation Deadline
To avoid a cancellation fee, cancellations or postponements of scheduled appointments must be made at least 48 hours in advance.
 
15.3.4 Late Cancellation Fee
A cancellation fee of 50% of the price of the scheduled services will be charged if cancellation is less than 48 hours in advance. All 'no shows' will be charged at full value of the price of the scheduled services.
 
We do make exceptions for Members who say that it is an emergency or a family member has fallen ill, however we have all cancellations on record and will be able to refer back.
 
Punctuality
Please be punctual for your service. Any delay in starting will result in a shorter service time to avoid keeping the next Member waiting.
 
Voicemail
At certain times of the day, sên experiences a high level of traffic. This could be from responding to walk-ins or on the phone. You may experience a delay and we may be only able to get back to you 24 hours later. As a reference, should we not be able to reach you, we will follow-up with an e-SMS to inform you.
 
 

Let’s Make the Red, White & Blue a Little Greener

Let’s make the Red, White & Blue a little GREENER...

 

Each year in the Gym, we use around 120,000 disposable plastic and paper cups. Crude oil, natural gas and coal are used in the production of plastics and all are limited natural resources.

 

The Club sends much of its waste for recycling, and in 2012, we recycled over 20,300kg of paper, and 6,100kg of plastic and glass. However, while this can be manufactured into new products, most plastics are not biodegradable and they will remain in the environment for hundreds of years.

 

We would like your help in reducing The Club’s environmental footprint by supporting the removal of plastic and paper cups from the Gym as of Tuesday, October 1.

 

From this date instead of using the disposable cups, please bring a reusable bottle for your workouts. Not only will this help the environment but it will encourage you to drink more water as you train. A great outcome all round!

 

Subscribing to What's On

Have you been receiving our weekly What's On e-Newletters? We typically send this out every Friday to give our Members a forecast of upcoming events. If you haven't been receiving, please subscribe by clicking here or scan the QR code below using your mobile phone.

 

 

Tennis New Pros

We are very excited to announce the arrival of our two new PBI tennis coaches who will be joining Herman, Azhar and Rob on the Pro team here at The Club.

 

 

Manuel
Miletic

Charles
Doucette

 

Manuel Miletic, originally from Croatia, started playing tennis at the age of nine, and by fifteen was playing junior ITF tournaments and futures. He received a full scholarship to play NCAA Division I tennis in the United States at Samford University in Birmingham, Alabama. There he served as team captain, played the number 1 position in singles and doubles, and earned his Bachelor’s Degree in Business. After four years of playing experience, he became the Assistant Coach for both Samford’s men’s and women’s tennis teams, winning two championships as a coach. Manuel continued his studies during this time, obtaining a Master’s Degree in Business Administration.

Most recently Manuel was Tennis Director at La Samanna by Orient Express in the French West Indies. His previous PBI assignments have included coaching at Bio-Hotel Stanglwirt in Austria and directing an active seasonal tennis program for members and guests at Emirates Palace, Abu Dhabi’s iconic luxury hotel. Manuel is fluent in a number of languages and has a curiosity for different cultures. Besides tennis, his hobbies include soccer, swimming and travel.
 
Charles Doucette, originally from Houston Texas, attained state and national rankings in a number of age categories as a junior, and also competed in satellite junior tournaments. He attended Prairie View A&M University studying a Bachelor of Arts in Marketing Communications while playing NCAA Division I singles and doubles. While at university he continued to teach, working at the Zina Garrison All-Court Tennis Academy, where he coached state-ranked juniors.

Most recently he was a PBI Tennis Professional at Desert Springs JW Marriot Resort, Palm Desert California. Prior to his completion of the PBI training program in late 2012, he coached at the award-winning Westside Tennis & Fitness Center in Houston for 5 years instructing juniors and adults, and conducting tournaments and tennis events. Charles is a Certified Tennis Instructor through the Professional Tennis Registry (PTR) and the United States Professional Tennis Association (USPTA). He is also a Certified Personal Trainer through the National Academy of Sports Medicine (NASM). Charles enjoys music, languages (speaking basic German and beginner French), biking, guitar and hiking. He is very much an outdoor person and is always ready for socializing or playing tennis with friends.

Charles and Manuel will arrive in early August. To give you the opportunity to meet both our new Pro’s we will be arranging a party to welcome them to The Club. They are both looking forward to coming to Singapore and meeting our tennis playing members as soon as possible.

We’ll keep you updated on their arrival and of the welcome party date closer to the time. We know you will help us give them both a warm welcome as they join our American Club family. If you have any queries in the mean time, please contact Rob Cornell at robc@amclub.org.sg.

 

Amah Authorization Pass with Signing Privileges

Two months into the trial period, The Club has received great feedback from working parents on the new Amah Authorization Pass with Signing Privileges.  Essentially, what this new pass does is empower Amahs to order food on behalf of working parents on weekdays from 4:00 p.m. to 7:00 p.m. at Poolside only. The trial started on Monday, January 21 and will end in July. To date we have almost 80 Memberships that are enjoying the benefits of this program.

 

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