Careers at The American Club

Responsibilities

• Reports to the Executive Sous/ Sous Chef on a daily basis for communication of concerns and opportunities 
• Assists in managing the activities of assigned outlet kitchen / section
• Assists in maintaining food quality and presentation
• Assists with maintaining kitchen labor and related costs controls
• Participates in outlet staff scheduling, training, motivating, safety, and recommends counseling where required
• Involvement with proper product and work flow
• Involved with SOP Manual procedures for Outlet Kitchen Operations
• Follows up on quality control with the most economical usage of products
• Follows through on proper maintenance and sanitation of kitchen equipment and facilities
• Involved with implementing progressive staff training and development programs
• Suggest and assists with menu and recipe upgrading, development, and implementation
• Adheres to budgets and objectives set and established by the management
• Attends daily line ups and ensures appropriate information is channeled to subordinates in an effective manner
• Conducts training for junior staff on Basics & food handling techniques
• Adheres to deadlines and objectives for the yearly business plan
• Any other duties as assigned
• Ensure daily HACCP system in place.
• Inspects, supervises and participates in the cleaning of kitchens. 
• Able to handle customer last minute request special food.

Requirements

• Minimum 6 years of working experience with progressive positions from Cook I in varying cuisines in comparable operations 
• Strong culinary knowledge on Western cuisine with emphasis on American and basic knowledge on Asian cuisine and influences
• Knowledge of religious dietary requirements
• English Language
• Production flow and equipment usage
• Basic Food Hygiene Certificate

Responsibilities

Product quality and knowledge of work

• Provide and deliver outstanding hair services, such as Hair Cutting, Styling, Coloring and Treatment Services in an excellent standard consistently
• Capable of performing professional technical pre-consultation so that he/she is enable to recommend suitable treatments in accordance to the treatment protocols per the Member’s needs and concerns.
• Responsible for recording and updating Member’s profile such as post-treatment analysis and any other relevant information. Together with the Member Relations Team, to ensure top-notch personalized service and maximize future sales opportunity.
• Strong knowledge in professional product, retail product and treatment knowledge to drive treatment-product link selling.
• Understand the different types of treatments offered in the Spa and assist in cross promotion of other Spa services to Members.

Member Relations

• Establish rapport with all Members according to company standards; anticipate and address Members’ service needs; thank Members with genuine appreciation; respond to Member’s inquires and feedback in a timely, professional manner.

Training

• Attend all training courses as deemed necessary, and must adhere to training as set by the Spa Management.
• Fulfills all scheduled theory and practical training requirements.

General housekeeping and maintenance

• Maintains all hair working stations to the standards established by Management.
• Maintain cleanliness in the hair salon and ensure all equipment are properly sanitized after each treatment.
• Perform work station duties which includes but not limited to cleaning and replenishing treatment amenities, towels, professional back bar products.
• Report any maintenance issues and unsightly defects in the Hair Salon.
• Set hair station professionally before and after each service, in accordance to standard station set-up protocol provided.
• Ensures that the towel and linen in the Hair Salon are adequately replenished for the day and stored as per the standard operating procedure.
• Ensures and maintain general cleanliness of the Hair Salon, staff pantry & common area.

Requirements

• Possess relevant Hair Certification with minimum 1-3 year’s relevant experience
• Good hair cutting skills
• Experienced with hair coloring and possess basic knowledge of shoulder massages techniques
• Experienced with both Asian and western hair types
• Good communication and customer service skills
• Able to work on rotating shifts including weekends and public holidays

Responsibilities

• Assist and carry out Thinkspace’s operational and service requirements
• Provide service in response to Thinkspace users’ needs
• Provide counter and administrative coverage for day-to-day operations
• Assist with operations, daily reports, and the enhancement of services offered
• Ensure Thinkspace processes and tasks are completed on time
• Facilitate communication of Thinkspace events and logistics coordination
• Collaborate with internal departments to help facilitate events through effective communication
• Report accidents, injuries and unsafe working conditions to department head
• Provide lateral service and support to the Front Office operations as needed and as directed by the department head
• All Member Services staff are subject to cross-training across Member Services outlets

Requirements

• Candidate must possess at least a Diploma
• At least 2 years of experience in a customer service role
• Prior experience in the hospitality industry or library working environment preferred
• Relevant experience will be an advantage
• Strong in English, in terms of written and verbal
• Strong administration and multitasking skills
• Service-oriented nature
• Ability to multi task
• Proficient in computer skills (e.g. Microsoft Office)
• Comfortable to work on weekends and public holidays 

Responsibilities

• Evaluate clients’ fitness levels and health conditions to customize individual exercise programs
• Explain exercises required and monitor progress of clients’ fitness levels
• Enforcing all Club and department By-laws and ensure workplace safety (e.g. no mobile phone usage while on machines, proper attire is worn to the Gym etc.)
• Build a positive and trusting relationship with clients and Members
• Assisting the Fitness & Leisure Manager in team meetings and PT assignments
• Ensure the basic cleanliness and housekeeping of the Gym
• Work closely with the Fitness & Leisure Manager on financial targets and activities. Regular follow-up with Fitness & Leisure Manager in updating of operations and team performance.
• Support the Gym administration (e.g. marketing collateral for events, new personal training, class attendance, tournaments sign-ups and Members correspondences)
• All other duties as per directed by the Fitness & Leisure Manager or Director of Youth, Fitness & Leisure. 

Requirements

• American College of Sports Medicine (ACSM), American Council on Exercise (ACE), Federation of International Sports, Aerobics and Fitness (FISAF), International Sports Sciences Association (ISSA), National Academy of Sports Medicine (NASM), National Strength and Conditioning Association (NSCA) or equivalent
• Basic knowledge in CPR/ First Aid
• Minimum 1 year of experience as a personal trainer
• Ability to provide good customer service experience
• Familiar with gym equipment
• Basic knowledge in organizing and planning events and activities
• Ability to work with Members of various nationalities and cultures
• Able to work in a fast-paced environment and under pressure
• Positive working attitude
• Good team player
• Computer-savvy
• 5-day work week based on rostering (Monday to Sunday)

Responsibilities

Retail Operations

• Reports to the Retail and Member Services Manager on the day-to-day operation.
• To answer Member questions related to groceries, merchandise, laundry and courier services.
• To answer Member questions related to wine and merchandise, give Member advice about sales and promotions.
• To recommend products and services based on Members’ needs.
• Checking in, processing and issuance of Members laundry articles.
• Understand and deliver parcel delivery services of (UPS) Courier Services.
• To perform transactions on POS machine and process Member payments accurately.
• Ensure opening and closing of the store in accordance with operating hours.
• To perform daily stocking, organizing, and taking inventory of merchandise.
• To clean and restock the store throughout the day, before opening and after closing.
• To ensure that the store is clean at all times, in accordance to Club’s hygiene and cleanliness standards.
• Report all malfunction equipment to the Retail and Member Services Manager ensuring all equipment is in proper functioning condition at all times.
• To have a constant standard of performance during operations at all times.

Communications

• Strive to develop self-confidence.
• Ability to interact with Members in a friendly and relaxed manner.
• Maintain two-way communication with the Retail and Member Services Manager regarding any problems arising, operation opinions and other information.  
• Maintain good communication with the management and Team Members.
• Should be open to constructive criticism by the Members, Retail and Member Services Manager or fellow Team Members.

Members’ Retail Experience

• To ensure that Members are greeted and seated courteously without delay.
• To ensure that all Members are served promptly with a smile.
• Assist Members with their belongings.
• Ensure maximum Member satisfaction by adding a very personal touch to all services.
• Be constantly on the lookout for ways and means to add an extra touch to please the Members.
• To minimize Member complaint, but if it does occur, to take remedial action immediately.
• To report any complaints, comments and compliments from Members to the management.
• Be familiar with the menu and prices in order to facilitate the selling of food items etc.

Training and Orientation

• To maintain an effective orientation and training program for all new staff and to constantly re-train existing staff to maintain the specified standard of service.
• Familiar with job description of the positions to be supervised.
• To ensure that Team Members avoid wastage of beverage, food and paper items.
• Detect discrepancies in service procedure and correct the individual immediately behind the scene.
• Ensure that Team Members are always alert, pleasant and ready to serve.
• Train Team Members to carry out up-selling of specialties, seasonal and/or special items to increase average revenue.

Additional Duties

• Aim at maximizing sales and revenues by providing various product and services to ‘up-sell’.
• Exercise the control of reducing the breakage of chinaware and glassware and loss of silverware, cutlery and utensil.
• Ensure all Team Members maintain a high standard of hygiene and cleanliness in the working area at all times.
• Ensure that HACCP Standards and SOPs are adhered to.
• Assist Team Members to achieve standard goals with excellence and strong teamwork in a complete professional manner.
• Present a positive position and attitude to provide leadership to all Team Members to attain all results desired.
• Monthly billing and sales invoices.

Requirements

• Candidate must possess at least a GCE ‘A’ Level, Advance Certificate or Diploma in Retail Management or equivalent
• Obtained at least a WSET Level 1 in Wine, training will be provided (if required)
• Minimum 3-5 years of experience in a relevant retail/service industry
• Exposure to different product categories including groceries, garments, sports apparels and accessories is an advantage
• Basic cocktails, wines, spirit and specialty coffee knowledge is an advantage
• Experience in operating Point of Sales System is an advantage
• Attention to detail, and able to work well under pressure
• Able to work on rotating shifts, weekends and public holidays
• Proficient in terms of writing and speaking in English
• Comfortable to be exposed to cross-training between outlets

Responsibilities

• Reports to the Assistant Restaurant Manager / Restaurant Manager on the day to day operation.
• To maintain an effective orientation and training program for all new staff and to constantly re-train old staff to maintain the specified standard of service.
• Familiar with job description of the positions to be supervised.
• To ensure the staff avoid wastage of beverage, food and paper items.
• To ensure all Members are greeted and seated courteously without delay.
• To ensure that all Members are serves promptly with a smile.
• Assist Members with their belongings.
• Ensure maximum Member satisfaction by adding a very personal touch to all services.
• To check on all ‘mise en place’ and ‘mise en scene’ daily.
• Report all malfunction equipment to Assistant Restaurant Manager / Restaurant Manager and ensuring all equipment are functioning properly at all times.
• To conduct daily inspection on appearance of all Restaurant staff before operations.
• Be constantly on the lookout for ways and means to add an extra touch to please the Members.
• Detect discrepancies in service procedure and correct individual immediately behind the scene.
• Ensure that all staff is always alert, pleasant and ready to serve.
• Assists co-workers to achieve standard goals with excellence and strong teamwork in a complete professional manner.
• Aim at maximizing sales and revenues by providing good foods, good services and training the staffs to ‘up-sell’.
• Be familiar with the menu and prices in order to facilitate the selling of food.
• Train the staff to carry out up selling on specialties, seasonal and/or special items to increase average revenue.
• Expedite on floor or in kitchen as business demands.
• To have a constant standard of performance during operations.
• Ensure that all furniture, equipment, utensils and service-ware are accounted for, properly handled, regularly serviced and maintained to reduce excessive wear and tear.
• Exercise the control of reducing the breakage of chinaware and glassware and loss of silverware, cutlery and utensil.
• Present a positive position and attitude to provide leadership to all staff to attain all results desired.
• Ensure all staff maintain a high standard of hygiene and cleanliness in the working area at all times.
• Check with Members as to his/her satisfaction of the meal or service.
• Ensure all staff to turn in all “lost & found” items to the Management.
• To minimize Member complaint, but if it does occur, to take remedial action immediately.
• To report any complaints, comments and compliments from Members to the management.
• To check the completeness and correctness of orders and garnishes; compare with house standard and report any deviation to the Assistant Restaurant Manager / Restaurant Manager
• Strive to develop self-confidence, which result in a friendly, relaxed attitude with Members.
• Maintain vice versa communication with the Assistant Restaurant Manager / Restaurant Manager regarding any problems arising, operation opinions and other information.
• Maintain good communication with the management & the staffs.
• Should be open to constructive criticism by the Members, between Assistant Restaurant Manager / Restaurant Manager or fellow employees.

Requirements

• Certificate from a recognized Hotel Training School (or Culinary Institution) or an appropriate amount of progressive work experience to waive academic qualifications.
• Minimum 1-2 years experience with progressive positions in comparable operations.
• Knowledge of religious dietary requirements and Singapore Laws required.
• Knowledge of the Ministry of Environment’s services and kitchen production flow required.
• Possess a good understanding of Western cuisine and Asian food knowledge
• Basic cocktails, wines, spirit and specialty coffee knowledge is an advantage
• Experience operating Point of Sales System is an advantage
• Keen to learn and grow in the Food & Beverage industry
• Able to work on rotating shifts, weekends and Public Holidays