Career with Us

A lot can be said about the Members who walk through the doors of The American Club. They are sophisticated, well travelled and demand only the best life has to offer. The Club offers life’s little luxuries and even necessities, conveniently located in Singapore’s business district. The Club has created an exclusive sanctuary away from the hustle and bustle of city living. This is where our Members come to experience a higher standard of personalized service and a host of amenities designed to let them live life to the fullest.


The same can be said about the employees who walk through our doors. When you have an audience as special as ours, nothing short of exceptional will suffice. Hence, our relentless pursuit of best practices for our most prized asset, the employee. Go ahead, take the first step and experience this place affectionately known to us as Our Club and see for yourself, what the fuss is all about.

 

 

We provide rewarding professional work experiences, advancement opportunities and attractive compensation packages.

 


 

General Manager
 
Key Responsibilities:
 
  • Lead the club’s management team across all areas, including: membership sales, food & beverage, fitness and leisure, marketing/communication, events, club services, staff development, facilities, and financial planning.
  • Lead and continue current cost management initiatives and lead the implementation of new initiatives identified and developed jointly with the club’s General Committee (board). 
  • Ensure that the club delivers the highest quality product and world class service for food & beverage, fitness & leisure and other club services and programs.
  • Optimize operational and financial performance, drive revenues to position the Club for sustainable success over the long term
  • Lead the development of the Club’s strategic and financial business planning process. Prepare strategies and programs to achieve approved objectives and oversee implementation.
  • Measure and ensure a high level of member satisfaction and harmony
  • Primary staff support, and reporting, to the General Committe
 
The successful candidate would meet all or most the following requirements and relevant skill sets:
 
  •  
  • College/University degree with a demonstrated track record in hospitality management, preferably at a comparable organization, e.g. Town Club, Country Club, as Assistant General Manager or General Manager
  • Professional network of contacts in Singapore and Asia
  • Recruited, directed a senior management team
  • Managed a large team in a high volume, multi-function leisure facility 
  • Experience with new cost saving technologies, club house renewal/capital improvements  
  • Have a strong action-orientation and sense of urgency that is focused on developing solutions and delivering positive outcomes for the club
  • Be highly adaptable with the ability to work in a fast-paced, transformational environment 
  • A proven leader with a positive attitude and hospitality personality who can command respect, show passion and drive a team to excel in service delivery standards and performance 
  • The ability to relate well with people across a variety of cultures
  • Possess strong business planning capabilities and have an excellent understanding of financial concepts
  • Ability to operate and manage expectations, processes & deliverables in a member club/committee structure environment
  • Ability to work effectively with a variety of stakeholders (members, managers, staff, suppliers and General Committee)   
  •  

 

Director of Marketing, Communications & Member Engagement

 

The incumbent is responsible for Marketing, Communications and Member Engagement through Club events and programs. A core responsibility is driving innovative strategies for The American Club’s marketing, communications, public relations and social media platforms. The candidate has an influential role in impacting the communication of our global brand identity, managing both internal and external communication, supporting the marketing needs of various Club departments through digital marketing and collateral creation, securing and nurturing relationships with strategic partners and sponsors. This role drives content development and oversees a team that handles Club communications through print, digital and social media channels, progress tracking and reporting. Another key responsibility is supporting Club-wide Member Engagement efforts and growing Member usage through programs and events.

 

Responsibilities:

 

  • Develop and deliver an annual marketing and communications plan with innovative strategies, specific goals and budgets
  • Create Club brand awareness in the external market and help drive Membership sales
  • Support the development of a Club-wide plan for Member engagement
  • Develop content for various Club communication channels to support the overall Strategic Focuses
  • Establish and nurture The Club’s relationships with Strategic Partners and Sponsors
  • Implement integrated campaigns linked to Customer Satisfaction Index (CSI)
  • Manage The Club’s public relations and develops key contacts within the industry to facilitate Club PR placement in external publications

 

Requirements:

 

  • Degree in Business or Marketing & Communications is preferred
  • Effective communicator and Member relator with strong interpersonal skills, fluent in both written and spoken English Language
  • At least eight years of experience in a relevant role at the leadership level
  • Previous work experience in the hospitality industry and US experience would be an advantage
  • Experience in managing process change and department performance
  •  

 

Banquet Sales and Catering Manager

 

Responsibilities: 

  1. • Promote and drive sales of the club’s banquet facilities for private events, business and social meetings and other member-related activities to a diverse and multi-cultural membership
  2. • Lead the catering sales team to achieve set performance targets through marketing, promotions and other initiatives
  3. • Responsible for the departments P&L and the production of the monthly Financial Commentaries
  4. • Ensures that the function rooms are set according to event order and customer requirements
  5. • Co-ordinate banquet event order with the service and culinary team
  6. • Conduct banquet room inspection prior to event to ensure room setup is according to specifications
  7. • Manage the staffing requirements for both full and part time banquet staff, including pre-event training, briefing on service procedures and menu
  8. • Respond to and handle Members and guests feedback and complaints
  9. • Contribute to preparing and managing the annual banquet budget
  10. • Maintain and conduct refresher training on the club’s Delphi System (event booking system)
  11. • Contribute to the selling strategy of the club and manage the department to increase outlets awareness to members, private members events, Off-Premise events, brunches etc.
  12. • Create member marketing promotions and produce weekly, monthly, quarterly and annual sales projection reports
  13. • Maintains contacts with suppliers and other establishments providing services linked to the club’s catering activities
  14. • Meets with members/organisers and guests, negotiates the banquet sales rates to ensure banquet targets are achieved

Requirements:

  1. • Diploma in Hotel Management or equivalent
  2. • Minimum 5 years’ experience in conference and banqueting operations in a managerial capacity in hotels
  3. • Proven track record in conference, events and banquet management
  4. • Strong leadership and interpersonal skills
  5. • Good written and oral communication skills
  6. • A good team player, mature and self-driven

 

Staff Benefits:

• Monthly Meal Allowance

• Variable Performance Bonus

• Annual Wage Supplement

• Employee Holiday Fund

• Annual leave

• Medical and Hospitalisation Leave

• Outpatient medical treatment at The Club’s appointment panel of doctors

• Medical insurance for outpatient and inpatient treatment

• Dental benefits

• Insurance:

    - Term Life

    - Personal Accident

    - Hospitalisation & Surgical

    - Work Injury

• Staff purchases at selected Club outlets

• Staff Training & Development

• Uniforms

• Staff Welfare:

    - Annual Staff Fun Day

    - Annual Staff Dinner & Dance

    - Festive Celebrations

    - Corporate Zoo Pass

    - Refreshment in Staff Canteen

 


 

If you are keen to join our dynamic team, kindly email us with a detailed resume, stating current & expected salaries, contact number (s) to:


Senior Director of People Development
The American Club
10 Claymore Hill, Singapore 229573
Email: pd@amclub.org.sg
Website: www.amclub.org.sg
Facebook:
https://www.facebook.com/AmClubTeam
https://www.facebook.com/AmericanClubSingapore


We regret that only shortlisted candidates will be notified. Personal data collected is for recruitment purposes only. All documents including CV, birth certificates, school certificates, and written references will be kept for a period of three (3) months before it is destroyed, in accordance with our Personal Data retention guidelines.

 


 

Privacy Statement

 

Personal data that you provide either via email or The Club's employment application forms will be used by and may be transmitted to other departments for the purpose of the administration, evaluation and management of your application. The use and transfer of this data are only for the purposes outlined in this privacy notice, utilizing appropriate security measures and in compliance with all relevant data protection laws. By sending your resume via email or providing personal data via application forms, you consent to the collecting, processing, and use of your personal data as outlined in this notice.

 

By declining to accept our data privacy agreement, we will not be able to process your application.

 

By accepting our data privacy agreement, you are agreeing that you have read and understand the above statement.

 

We regret that only shortlisted applicants will be contacted by a member of our People Development team. In accordance with our Data Protection Policy, personal data of unsuccessful applicants will be deleted from our system within three months of the application date.