Careers at The American Club

Responsibilities

• Responsible for preparing and delivering beverages in a fine-dining restaurant. 
• Assist restaurant to upsell beverages during events.
• Prepare alcoholic and non-alcoholic beverages consistently with Club’s beverage standards.
• Take beverage orders from serving staff or directly from patrons accurately and promptly.
• Assess Members needs and preferences and make recommendations where necessary.
• Responsible for the cleanliness of the glasses, utensils, bar equipment and station.
• Maintain bottles and glasses in a functional manner to support efficient drink preparation and promotion of beverages.
• Restock and replenish bar inventory and supplies.
• Assist the Outlet Manager in the efficient running of the day-to-day operation including set up and closing of the bar counter.
• Must be part of the service team and able to participate in service as and when required including taking orders and serving food.

Requirements

• Minimum GCE ’N’ Level qualification
• At least 2 years’ bartender experience, preferably in fine dining environment
• At least 1-2 years of flaring skills preferred
• Good working knowledge of bar operations and strong technical skills in bartending
• Neat and well-groomed
• Positive working attitude and good communication skills
• Passionate about customer service
• Able to work on all shifts, weekends and public holidays as required

Responsibilities

• Reports to the Executive Sous/Sous Chef on a daily basis for communication of concerns and opportunities
• Assists in managing the activities of assigned outlet kitchen / section
• Assists in maintaining food quality and presentation
• Assists with maintaining kitchen labor and related costs controls
• Participates in outlet staff scheduling, training, motivating, safety, and recommends counseling where required
• Involved with proper product and work flow
• Involved with SOP Manual procedures for Outlet Kitchen Operations
• Follows up on quality control with the most economical usage of products
• Monitors that the job descriptions of kitchen staff are performed as stated
• Follows through on proper maintenance and sanitation of kitchen equipment and facilities
• Involved with implementing progressive staff training and development programs
• Suggests and assists with menu and recipe upgrading, development, and implementation
• Ensures effective lines of communication are in place at all levels
• Adheres to budgets and objectives set and established by the management
• Attends  daily line up’s and ensures appropriate information is channelled to subordinates in an effective manner
• Performs all duties delegated to Management Staff and conducts himself in a “Role Model” manner, so as to encourage all employees to likewise
• Conducts training for junior staff on basics and food handling techniques
• Adheres to deadlines and objectives for the yearly business plan
• Any other duties as assigned
• Ensure daily HACCP system in place
• Inspects, supervises and participates in the cleaning of kitchens.
• Able to handle customers’ special and last-minute requests

Requirements

• Certificate from a recognized culinary institution or an appropriate amount of progressive work experience to waive academic qualifications
• Minimum of 6 years with progressive positions from Cook I in varying cuisines in comparable operations
• Strong culinary knowledge on Western cuisine with emphasis on American cuisine and basic knowledge on Asian cuisine (Only apply for Asian cuisine position) and influences
• Knowledge of religious dietary requirements
• Able to speak English 
• Production flow and equipment usage knowledge
• Basic Food Hygiene Certificate

Responsibilities

Product quality and knowledge of work

• Provide and deliver outstanding hair services, such as Hair Cutting, Styling, Coloring and Treatment Services in an excellent standard consistently
• Capable of performing professional technical pre-consultation so that he/she is enable to recommend suitable treatments in accordance to the treatment protocols per the Member’s needs and concerns.
• Responsible for recording and updating Member’s profile such as post-treatment analysis and any other relevant information. Together with the Member Relations Team, to ensure top-notch personalized service and maximize future sales opportunity.
• Strong knowledge in professional product, retail product and treatment knowledge to drive treatment-product link selling.
• Understand the different types of treatments offered in the Spa and assist in cross promotion of other Spa services to Members.

Member Relations

• Establish rapport with all Members according to company standards; anticipate and address Members’ service needs; thank Members with genuine appreciation; respond to Member’s inquires and feedback in a timely, professional manner.

Training

• Attend all training courses as deemed necessary, and must adhere to training as set by the Spa Management.
• Fulfills all scheduled theory and practical training requirements.

General housekeeping and maintenance

• Maintains all hair working stations to the standards established by Management.
• Maintain cleanliness in the hair salon and ensure all equipment are properly sanitized after each treatment.
• Perform work station duties which includes but not limited to cleaning and replenishing treatment amenities, towels, professional back bar products.
• Report any maintenance issues and unsightly defects in the Hair Salon.
• Set hair station professionally before and after each service, in accordance to standard station set-up protocol provided.
• Ensures that the towel and linen in the Hair Salon are adequately replenished for the day and stored as per the standard operating procedure.
• Ensures and maintain general cleanliness of the Hair Salon, staff pantry & common area.

Requirements

• Possess relevant Hair Certification with minimum 1-3 year’s relevant experience
• Good hair cutting skills
• Experienced with hair coloring and possess basic knowledge of shoulder massages techniques
• Experienced with both Asian and western hair types
• Good communication and customer service skills
• Able to work on rotating shifts including weekends and public holidays

Responsibilities

Call Centre

• Attend to all Member queries, concerns, feedbacks and requests via phone and email
• Services include issuance of introduction letters, bill inquiries, car registration, driver and helper application, event registration and dining reservations
• Generate reports as specified by the Member Services Senior Manager

Concierge Desk

• Welcome Members and Guests warmly and ensure deliverance of service language (body and verbal language)
• Attend to all Member queries, concerns, feedback and requests via phone, emails and in-person
• Execute all the opening and closing procedures, desk duties and side duties
• Services include bill payment and inquiry, handling of cash float, selling of stamps, lost and found, Member endorsements, car registrations, helper and driver applications, Member advertisements, issuance of special passes, reservation and registration of events and dining, and so on
• Coordinate emergencies and incidents calmly and performing the required tasks such as making PA announcement, printing of roll call report and calling of ambulance/police
• Function as part of the operations team to provide counter and administrative coverage for daily operations

Lobby Entrance

• Welcoming and managing the incoming crowd, overseeing guest management, and ensuring accurate registration
• Ensure that Lobby area is kept tidy and clean
• Must have thorough knowledge of all security and emergency procedures

Thinkspace

Business Centre:

• Assist in meeting room bookings and arrange other requirements such as F&B and AV setup
• Prepare the meeting rooms and set-up according to the standard layout and Member’s request. Ensure that all the equipment and tools are sufficient and in good working condition.
• Offer technical assistance to Members in terms of projector presentation, logging in on computers, printing, encoding of cards, etc
• Ensure that the computers and other equipment are neatly arranged and in good working condition
• Assist Members with their inquiries over the desk and generate daily and monthly reports required by the outlet manager

Library:

• Duties include cataloguing, book wrapping and shelving of books
• Assist Members with their book loans and other matters
• Charging of overdue books and sending reminders. Generate daily and monthly reports

Additional Duties (Senior Associate)

• Support the managers in the execution and handling of tasks and side duties effectively
• Support incoming associates and ensure that SOPs are adhered to
• To manage the team and operations in the absence of the executives and managers

Requirements

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum of 3 subjects
• Work experience in customer service industry, e.g. hotel, clubs, retail, etc
• Good interpersonal skills and ability to interact confidently with people of all levels 
• Ability to write and speak the English language
• Skilled in administrative tasks, proficient with Microsoft Office, and adept with computer systems
• Ability to handle challenging customers

Responsibilities

This position is responsible for daily reservations and booking including events and activities for the restaurant. 

• Reports to the Restaurant Manager on day-to-day operations. 
• Meet and greet all Members and Guests at the front of the restaurant.
• Ensure that the restaurant is ready to receive Members prior to opening and that tables are ready in line with opening standards.
• Take telephone bookings and documents in the Table Management System accordingly.
• Ensure Member database are updated and reach out to Members for any new promotions.
• Maintain detailed knowledge of all menus, including daily specials.
• Follow up and respond timely to Member’s reservation and respond to every inquiry and feedback from Members within 24 hours.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
• Be familiar with the menu and prices to facilitate the selling of food. 
• Check with Members as to his/her satisfaction of their meal or service. 
• To report any complaints, comments, and compliments from Members to the Management. 
• Maintain good communication with the Management and Team Members.

Requirements

• Minimum 2 -3 years with progressive positions in comparable operations
• Minimum 2 years of experience in a similar role
• Certificate from a recognized Hotel Training School or an appropriate amount of progressive work experience to waive academic qualifications.
• Possess a good understanding of Western and Asian food knowledge.
• Basic cocktails, wines, spirit, and specialty coffee knowledge is an advantage.
• Experience operating Point of Sales System and Table Management System is an advantage.
• Keen to learn and grow in the Food & Beverage industry. 
• Able to work on rotating shifts, weekends, and public holidays. 
• Comfortable with working on split shifts.
• Experience in fine dining restaurant concept.

Responsibilities

• Oversee the wine and beverage service, including inventory management
• Ensure the highest standards of product quality and service, exceeding guest expectations and meeting wine revenue targets
• Collaborate with chefs and the Restaurant Manager to create and update the wine list
• Recommend food and wine pairings based on members’ preferences
• Maintain a deep knowledge of wines and upsell to members where appropriate
• Organize wine storage and ensure proper placement in cellars and cabinets
• Regularly update the wine list to reflect current vintages and stock
• Manage guest satisfaction by recommending wines that enhance their dining experience
• Communicate with management to identify wines for upselling to maintain stock levels
• Maintain wine par levels and ensure proper handling of wine-related equipment
• Execute and promote special beverage offerings to increase sales
• Maximize sales opportunities through wine programs
• Prepare profit & loss reports
• Educate staff on wine knowledge, focusing on the restaurant’s wine program
• Negotiate with vendors for competitive pricing
• Conduct monthly wine and beverage inventory
• Support smooth restaurant operations by completing tasks within designated time frames
• Perform other duties as assigned by the Manager

Requirements

• WSET Level 2
• CMS Level 2 – Certified Sommelier
• CSW Certified
• Minimum of 3 years of experience in a related field
• Strong verbal and written communication skills
• Extensive knowledge of food, beverage, and restaurant operations, with proven management experience and a focus on customer service
• Proficiency in relevant computer applications and basic accounting principles
• Strong organizational and team management skills
• A tertiary qualification is preferred, though practical experience will be considered
• Ability to perform various restaurant functions when needed
• Good knowledge of wine and/or sake
• Passionate, team-oriented, and professional character
• Experience in hotels, high-end restaurants, or Japanese dining is advantageous but not mandatory
• Proficient in English with effective communication skills