At The American Club, continuous improvement isn’t just about upgrading facilities; it’s also about strengthening the people behind the scenes. We sat down with our Director of Human Resources, Vincent Lim, to learn why leadership development is key to elevating every Member’s experience. “Leadership is at the heart of a thriving Club,” he tells us, “and when our leaders grow, our Team Members are empowered, and our quality of service to our Members will be elevated.”
With that in mind, the Club’s Senior Management Team recently attended an exclusive workshop with renowned executive coach and author, Ruchira Chaudhary. Inspired by her bestselling book The Secret Code to Uncommon Leadership, the training focused on elevating soft skills, building emotional intelligence, and fostering deeper team connections – key qualities that drive a stronger, more service-oriented culture. With leaders better equipped to guide and support their teams, Members can look forward to more cohesive, responsive, and thoughtful interactions across all touchpoints at the Club.
Leadership isn’t about titles. It’s about taking responsibility through empathy, clear communication, and genuine presence. The workshop stressed the power of emotional presence, especially in tough conversations and encouraged leaders to listen with awareness, lead authentically, and recognize each Team Member’s individually. When comfort and trust flourish among staff, it creates a healthier work culture that naturally ripples outward to Members, making every interaction more attentive and meaningful.
By prioritizing listening over instructing, adapting one’s style to meet different needs, and leading by example, we are building an environment where everyone, both Members and Team Members alike, feels truly seen and valued. This leadership mindset isn’t just better management, it is the foundation for personalized, thoughtful service that fulfills our promise to be your Home Away From Home.
When asked how the training would influence future strategies, Vincent shared that many of the Senior Management Team have already begun exploring new leadership styles and ways to build deeper, more meaningful connections with their teams. “Leadership development is not just about enhancing the leaders themselves, it is about how they inspire those around them, fostering a culture of support, growth, and unity that uplifts everyone.
It all comes full circle stronger leadership practices at The American Club lay the foundation for elevated Member experiences. This focus reflects what truly matters to the Club community: creating a space where every interaction is marked by warmth, trust, and genuine hospitality. By striving to be a true Home Away From Home for our Members, and a workplace where Team Members feel valued and proud, The American Club moves forward to becoming better, stronger, and more connected at every level.
