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Member Feedback
Tell Us What You Think
We value your feedback. Pick up a comment card or a Rant & Rave card from our restaurants, Gym, Sen, Thyme, Essentials or Concierge Desk, fill it out, and drop it in the suggestion box located at the Concierge Desk or the Gym. Or, email us at whatson@amclub.org.sg
Here are some comments from our recent survey that we would like to share with you:
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Some Members said that the general housekeeping standards have declined.
Cleanliness of Facilities - The Housekeeping Department has stepped up on their inspection schedules throughout the day for all general areas as well as in the locker rooms and rest rooms. This will reduce the number of incidents where provisions are not replaced in a timely manner during peak hours. We also implemented a new weekly inspection with the Housekeeping and Maintenance Departments. Additionally, with H1N1 concerns earlier this year, we increased our cleaning frequency; we hope you noticed the difference.
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We increased food and beverage prices by 4% in the summer of 2008, and some Members commented that prices at The Club have gone up. Pricing – We acknowledge today’s unpredictable economic environment, so we did not increase food and beverage prices in the summer of 2009, unlike the past two summers.
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Some Members asked ... What about activities for the teens?
Children’s and Teens Activities – With the opening of The Zone earlier this year, we now have a bigger space designated for our kids. In addition, an extra studio room enables us to organize new classes including youth kickboxing, junior popstars, youth etiquette, and more. Did you know that we purpose-built a chill-out room for our Teens in The Zone as well? This is another example of an initiative as a result of your feedback.
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Members noted the inconsistent water pressure in the Men’s and Ladies Gym locker rooms. Gym Locker Rooms.
The air is definitely fresher in the Men’s Gym locker rooms after the Summer renovation. Not only did we improve the air-conditioning system, we also increase the efficiency of the fresh air ventilation in the area. In addition, we stabilized the water pressure in the showers. Likewise, we rectified the water pressure in the Ladies locker rooms, too.
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Some Members have said that they wish we have a nicer play area for younger children.
Baby Pool Play Area – We took advantage of the quieter summer months and upgraded the Baby Pool Area to include colorful rubberized flooring that is both attractive and safe for play. The experiential water equipment and fun water spray features will add a whole new layer of excitement for the kids. More importantly, the Baby Pool area is now properly shaded.
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We heard some Members say that the menus are getting somewhat stale.
New Menus – In April, we changed the Presidential Room menu and in the weeks that followed, we further tweaked it to incorporate some of the feedback we received from our Members. During July and August, our chefs at Poolside, Eagle’s Nest, and Pacific Room also revamped their menus.
The new Poolside menu is a little different; it offers you a taste of the relaxed, tropical flavors of the Caribbean, Latin America, and the Pacific Rim, combining a medley of Island food, Asian cooking styles, and California freshness.
In all our menu changes, while we inject newness, we also kept some of the more popular items. Do not hesitate to ask our servers if you wish to have your favorite dish that is no longer featured in the new menus. If the ingredients are available, we will be glad to prepare it for you.
